Refund policy

Effective Date: August 3, 2026

Thank you for shopping at MartWorld.store. We strive to provide a seamless shopping experience and are committed to ensuring customer satisfaction. This Return & Replacement Policy explains the conditions under which replacement requests are accepted. By placing an order on our website, you agree to the terms of this policy.

You are eligible for a replacement if the product you receive is:

Incorrect

Faulty

Broken

Damaged during delivery

To be eligible, the product must be in its original condition and, where applicable, returned with its original product box, packaging, manuals, and all accessories.

Replacement Request Timeframe

Replacement requests must be submitted within 7 days of the product delivery date.

To request a replacement, please contact us at info@martworld.store and provide:

Your Order Number

A clear unboxing video showing the issue

Clear photos of the damaged, faulty, broken, or incorrect product (if applicable)

Requests submitted after 7 days from the delivery date may not be accepted.

Replacement Process

Step 1 – Contact Our Support Team

Email info@martworld.store with the required information and evidence.

In many cases, the issue may be related to product usage. Our customer support team will first assist you with troubleshooting before processing a replacement request.

Step 2 – Verification

All replacement requests are subject to verification and approval by our fulfillment partner after reviewing the provided photos, videos, and order details.

If additional information is required, our support team will contact you.

Step 3 – Product Collection

If your replacement request is approved and the product needs to be returned, our fulfillment partner will arrange for a delivery rider to collect the defective, damaged, or incorrect product from your address.

Please ensure the product is securely packed in its:

Original Product Box

Original Packaging

All Accessories

before the rider arrives for collection.

Step 4 – Replacement Delivery

Once your replacement request has been approved and the returned product (if required) has been received or verified, your replacement product will be dispatched and delivered within 7 business days.

The following items cannot be returned or replaced unless they are received damaged, defective, or incorrect:

Personalized or custom-made products

Perishable goods

Personal care and hygiene products

Gift cards

Clearance or sale items

Items damaged due to misuse, negligence, improper handling, unauthorized repairs, or normal wear and tear.

If you are unsure whether your item qualifies for a replacement, please contact our customer support team before submitting your request.

Email: info@martworld.store

At MartWorld.store, customer satisfaction is our highest priority, and we are committed to providing the best possible support.

Customers must submit their replacement request within 7 days of receiving the order.

Once the replacement request has been approved, the replacement product will be dispatched and delivered within 7 business days.

Depending on the nature of the issue, product category, delivery location, or collection requirements, replacement or shipping charges may apply.

Any applicable charges will be communicated to the customer before the replacement is processed.

By proceeding with the replacement request, the customer agrees to pay any applicable charges, if required.

Change of Mind

Change of mind

Ordering the wrong product

No longer needing the product

Customer preference after delivery

Refund Policy

We only provide replacements for products that are received:

Incorrect

Faulty

Broken

Damaged during delivery

and meet all the eligibility requirements outlined in this policy.

Please inspect your order immediately upon delivery.

Keep the original product packaging and all accessories until you are satisfied with your purchase.

Replacement requests without sufficient photo or video evidence may be declined.

All replacement requests are subject to verification and approval by our fulfillment partner.

If approved, our fulfillment partner may arrange for a delivery rider to collect the defective product from the customer's address.

Shipping and replacement timelines may vary due to public holidays, weather conditions, courier delays, or other unforeseen circumstances.

MartWorld.store reserves the right to refuse any replacement request that does not comply with this policy.

If you have any questions regarding this Return & Replacement Policy or need assistance with a replacement request, please contact us:

MartWorld.store

Email: info@martworld.store

Thank you for choosing MartWorld.store. We appreciate your trust and are committed to providing you with the best possible shopping experience.